Hey, I’m Charisse.

Transforming Business Operations Through Strategic Process Excellence

I'm Charisse Morton, a Business Process & Operations Consultant with over a decade of experience helping organizations streamline operations, eliminate inefficiencies, and achieve sustainable growth. Specializing in healthcare and FinTech environments, I work with cross-functional teams to design and implement processes that drive business results while enhancing customer experience.

With 20+ years of customer service expertise, I bring a unique perspective that ensures process improvements benefit both operational efficiency and customer satisfaction.

My Expertise

I've managed national process improvement projects spanning 80+ lines of business across 30+ states, maintaining 100% quality standards throughout. My experience spans traditional healthcare operations and innovative FinTech platforms, giving me unique insight into process optimization across regulated industries.

My approach combines analytical thinking with hands-on technical expertise. I leverage Jira and Confluence to create scalable solutions, excel at stakeholder management, and specialize in agile methodologies for sustainable process improvement.

What Sets Me Apart

  • Customer-Centric Approach: 20+ years of customer service experience ensures process improvements enhance rather than complicate customer interactions.

    Technical Expertise: Proficient in Atlassian suite, agile methodologies, and data-driven solution design.

    Proven Results: Track record of maintaining 100% quality standards on complex, multi-market implementations.

    Compliance Knowledge: Deep understanding of regulatory requirements in healthcare and FinTech industries.

My Mission

I believe every organization has untapped potential in their processes. My mission is to partner with businesses to identify opportunities, design sustainable solutions, and empower teams to maintain operational excellence long after our engagement ends.

Whether you're optimizing existing processes or driving organization-wide improvements, I bring the strategic thinking, technical expertise, and collaborative approach needed to transform your operations.